At the recent Multifamily Innovation® & AI Summit, Adam Eberlein, Co-Founder and President of Pay Ready, took the stage to deliver a no-nonsense look at a long-standing problem in the multifamily industry: post-move-out debt collections. His message was simple but powerful—what the industry has been doing isn’t efficient, and Pay Ready is here to change that.
Eberlein began with a clear picture of the status quo. Residents move out. Some owe money. Property managers or assistant managers make calls, send emails, follow up—for 30, sometimes 60 days—before the files are finally handed off to a third-party collections agency. From there, operators are left in the dark, hoping the agency is doing a good job. If they want to know how it’s going, they have to request a report… from the agency itself.
Enter Pay Ready.
Adam and his team saw this broken workflow and decided to completely rethink it. Pay Ready automates the entire first-party debt collection process that happens at the site level—calls, texts, emails, inbound and outbound communication. That frees up property managers to get back to doing what they do best: leasing units, turning apartments, and creating resident experiences—not chasing down payments.
But the innovation doesn’t stop there.
Instead of sending files off to collection agencies, everything stays within the Pay Ready platform. Collection agencies log into Pay Ready to do their work, which means everything is tracked. Every phone call, email, text, and response is monitored. That level of insight gives multifamily operators unprecedented visibility into which agencies perform best—and where. If your agency in Florida has a higher success rate, those Florida files go there. If your New York team is outperforming others, they get the New York accounts. No more blind trust. It’s data-driven optimization at scale.
And the results speak for themselves: in just the last year, Pay Ready prevented 1.5 million consumers from being sent to third-party collections—resolving their debt directly through first-party engagement.
The best part? It’s easy to try. Pay Ready integrates directly with your property management system. There’s no long-term contract. As Eberlein put it, “We’re either killing it for you, and you love it, or you just go back to what you were doing before.”
In a high-turnover, high-pressure environment like multifamily, having a tool like Pay Ready means fewer headaches for your teams, more recovered revenue, and better relationships with former residents.
As Eberlein closed out his showcase, he made it clear—this isn’t just a product. It’s his passion. And in an industry that often struggles to move fast, Pay Ready is proof that the right technology can bring real change.
To learn more about Pay Ready and how it’s reshaping multifamily collections with AI, visit https://payready.com.
To partner with the Multifamily Innovation® Council, visit https://multifamilyinnovation.com/.
