2023 SUMMIT SCHEDULE
DAY 1 / DECEMBER 5, 2023
7:00am — 11:00am
Morning Experience
Stretching 1.23 miles, this hike will test your endurance as you ascend a staggering 1,280 ft - starting from a base elevation of 1,424 ft and culminating at a breathtaking 2,704 ft above sea level.
As you make your ascent, you'll be rewarded with stunning vistas and a sense of achievement like no other.
Limited Capacity: The Camelback Mountain Hike Experience has limited slots available. Participation will be granted on a first-come, first-serve basis for event attendees.
Act Quickly: This unique experience is expected to sell out rapidly. We recommend registering as soon as possible to secure your spot.
Alternative Experience: Should you miss out on the Camelback hike, fret not. We have curated a special networking property tour for our attendees. Engage with fellow participants, share insights, and experience a unique property showcase.
Your adventure at the Multifamily Innovation® Summit is not just about knowledge, but also about building memories, connections, and experiences. Secure your spot today and get ready for an unforgettable journey! Embark on an exhilarating journey as part of the Multifamily Innovation® Summit. We invite our attendees to conquer the famed Camelback Mountain, an intense anaerobic adventure that promises both challenge and reward.
1:00pm — 2:00pm
Registration and Check-In
Come dressed and ready to spend the day networking, celebrating the Best Places to Work Multifamily® companies, and learning about the newest multifamily innovations that are shaping the future of our industry!
Doors will open and check-in will start promptly at 1pm.
Enjoy some light bites and appetizers, take plenty of red carpet photos, and network with the industry’s finest!
Yes, come dressed in your red carpet finest. Yes, we’ll all be dressed up for the rest of the day and yes, it will be amazing!
2:00pm — 2:15pm
Opening Remarks
Welcome Multifamily Executives to a day of celebration and connection. This event is designed to simplify your business, 2x cash flow, 10x the business valuation and provide the tactics and strategies to make your Multifamily assets and business more profitable.
2:15pm — 5:00pm
Multifamily Innovation® Showcase
Step into the future of multifamily living with our exclusive Multifamily Innovation® Showcase. Handpicked for their trailblazing products and services, our featured brands have just 12 minutes to blow your mind. Each rapid-fire session delivers a deep dive into how these innovations are revolutionizing the industry, from increasing revenue and reducing turnover to attracting top-tier talent. Tailored for time-strapped executives, this showcase is your one-stop shop for identifying groundbreaking solutions that will give you the competitive edge. Skip the clutter of endless conferences—this is the concise, high-impact insight you've been waiting for.
5:00pm — 6:30pm
Dinner, Cocktails & Networking
Elevate your connections while indulging your senses at our Dinner, Cocktails, and Networking session. Feast on culinary masterpieces crafted by one of Arizona's finest chefs—so renowned, they were chosen as the preferred caterer for the NFL players and coaches during the 2023 Super Bowl. But make no mistake, the true main course is the invaluable networking opportunities. Engage in high-level conversations with industry titans, forge lucrative partnerships, and discover innovative solutions to your most pressing challenges. This isn't just a meal; it's your next strategic move, served on a silver platter.
6:30pm — 9:00pm
The Multifamily Innovation® Awards Ceremony
Step into the spotlight at The Multifamily Innovation® Awards Ceremony, an illustrious event honoring the industry's most exceptional talents and companies. Witness live as we unveil the ranking of the Best Places to Work Multifamily® companies, a nationwide program that distinguishes the leaders in workplace excellence. With CEOs and top executives from 85+ esteemed companies in attendance, this isn't just an awards ceremony—it's a powerful congregation of the multifamily world's elite. The recognition on this stage doesn't just validate your work; it amplifies your industry influence and sets the gold standard for multifamily innovation.
DAY 2 / DECEMBER 6, 2023
9:00am — 9:15am
Opening Remarks
Welcome back to Day 2 of the Multifamily Innovation® Summit, where today's focus shifts to mastering the art of resilience in an ever-changing economic landscape. Today will be a day filled with crucial insights tailored for owners, operators, and suppliers on navigating downturns and disruptions. Today will equip you with the mindset and framework needed to not just survive, but thrive amid economic instability. As the stakes rise, so does the value of being in this room—prepare for a day of transformative strategies that will bulletproof your business for the unforeseeable future.
9:15am — 10:15am
Opening Keynote Former Director of People and Organizational Capability at Microsoft
This is a golden opportunity for Multifamily Owners & Operators striving for efficiency, profitability, and healthy organizational culture, especially in the face of formidable financial challenges.
With a career rich in managing transformation, David has demonstrated a unique ability to intertwine technology, AI, leadership, and innovation into corporate culture. His work at Microsoft has revolutionized people management and leadership development on a global scale, impacting 100,000 individuals worldwide!
David's contributions to the fields of cognitive anthropology and organizational culture change are well documented in his books, 'Disrupting Corporate Culture' and 'Rethinking Culture: Embodied cognition and the origin of culture in organizations'.
In this era of rapid evolution and disruption, the need for decisive, innovative leadership has never been more pressing. David's insights on fostering high-impact culture, developing talent, and managing change will provide essential guidance for navigating this complex landscape.
Join us at the Multifamily Innovation® Summit to gain invaluable insights from David's profound experience and expertise, and learn how to effectively lead your organization towards a future that seamlessly blends technology, AI, leadership, and innovation into your organization's DNA.
Dr. White uniquely synthesizes his diverse career background to offer invaluable lessons for today’s multifamily executives. His tenure at Microsoft stands as a cornerstone, where he was instrumental in shaping the cultural fabric of one of the world's most transformative organizations. However, his expertise doesn't stop there; he has also worked with global powerhouses like ITT, Fidelity Investments, Pratt & Whitney, CVS, and held roles at Mercer HR Consulting and Lotus Development (IBM). Leveraging this cross-industry acumen, Dr. White will deliver strategies for navigating economic downturns, maintaining stability, and ultimately emerging stronger. This is your chance to glean insights from a leader whose experience spans the pinnacle of tech innovation to the intricacies of HR consulting.
11:00am — 11:30am
The Human Side of Change: Foster a Culture of Continuous Learning
Explore the undeniable need for digital transformation in multifamily operations. From utilizing AI and big data to automating routine tasks and enhancing resident experiences, learn what modern innovations offer and why they're no longer optional.
Bridging the Gap: Discover strategies for integrating legacy systems with new technologies. Whether through middleware solutions, phased migrations, or hybrid cloud strategies, learn how to ensure seamless communication and data flow across platforms.
Change Management and Culture: Beyond the technological aspect, address the human side of change. Learn how to foster a culture of continuous learning, train teams to adapt to new tools, and manage the inevitable resistance that comes with change.
Future-proofing Investments: As technology continues to evolve, how do you ensure that today's innovations won't become tomorrow's legacy systems? Grasp strategies for making wise tech investments and building systems that are both robust, adaptable, easy to use and understand.
Real-world Case Studies: Hear firsthand experiences from industry leaders who have successfully navigated the challenge of harmonizing legacy systems with cutting-edge innovations, and the lessons they've learned along the way.
This session is essential for any multifamily operator who feels caught between the pull of the past and the push of the future. Equip yourself with the knowledge, strategies, and best practices to ensure your legacy doesn't hold back your legacy.
10:45am — 11:00am
Networking Break
Seize the opportunity to connect and collaborate during our 15-minute Networking Break. Designed for busy executives who value every minute, this brief pause is your gateway to meaningful interactions with industry leaders. It's not just a break; it's a concentrated dose of relationship-building and idea exchange that can spark your next big opportunity. Make the most of these crucial minutes—they could redefine the trajectory of your business.
10:15am — 10:45am
When to Bootstrap and When Raise Capital
Multifamily owners and operators will get an inside look at technology due diligence at the business level. Protect the investments you make in technology and ensure the conversations you are having are productive in the evaluation of emerging tech.
Navigating the multifamily landscape today is akin to riding a bucking bronco; the stakes are high, the risks numerous, and the rewards substantial. As the industry faces an unprecedented confluence of challenges, from a looming $900 billion in Multifamily Loans maturing to fluctuating rents, every Multifamily Operator and Tech Innovator must make crucial decisions on how to fund and steer their ventures.
Join us for an in-depth conversation where we break down:
Bootstrapping Brilliance: Understand when self-funding is the way forward. We'll dive into the strengths of bootstrapping and how it can foster innovation, financial discipline, and allow for a clearer product-market fit without diluting ownership or compromising on the vision.
Saddle Up with Support: Recognize when it's time to seek external funding or partnerships. Whether faced with explosive growth, a need for advanced technology, or simply the imperative to scale rapidly, there are moments when looking outside for capital or expertise becomes essential. Learn about the various forms of financial backing available, their implications, and how to secure them.
Strategic Inflection Points: We are at a juncture where inaction could spell disaster. Discover how to identify these pivotal moments in your organization's journey and how to make the strategic shifts necessary.
11:30am — 12:00pm
Expected Leadership Role Changes and What Preparations Should be Made Now
The move towards centralization in multifamily operations is more than just an operational shift—it's a transformative change that affects the very core of leadership roles and responsibilities. As businesses streamline processes and centralize functions to harness efficiency and scale, leaders must adapt, recalibrate, and prepare for the evolving landscape.
Dive deep into this paradigm shift with our esteemed panel as we explore:
The New Face of Leadership: Understand how centralization impacts leadership roles, from the C-suite to middle management. Explore how tasks, priorities, and decision-making processes will evolve in a centralized setup.
Skills and Capabilities in Demand: With centralized operations, certain skills will be paramount. Delve into the proficiencies, both technical and soft, that leaders should hone to thrive in this new environment.
Embracing the Technology Imperative: Centralization often comes hand in hand with advanced tech platforms. Discover how leaders can stay abreast of the latest tools, drive digital adoption, and ensure the seamless integration of technology into centralized functions.
Change Management and Communication: Leading a team through organizational restructuring demands astute change management skills. Learn strategies for effective communication, addressing concerns, and ensuring team cohesion and morale during the transition.
Building a Resilient Organization: Centralization offers efficiency, but it can also present vulnerabilities. Unearth strategies to build resilience into centralized operations, ensuring adaptability and robustness in the face of challenges.
Forward Planning: Gaze into the crystal ball and anticipate further changes in the horizon. How can leaders prepare now for the next wave of shifts in organizational structure, technology, and market demands?
Leadership Case Studies: Hear from trailblazers who have successfully steered their organizations through centralization, gleaning insights from their challenges, successes, and lessons learned.
For any leader in the multifamily industry, understanding the implications of centralization is imperative. Equip yourself with the knowledge, foresight, and tools to navigate your team confidently and effectively into this new era of centralized operations.
12:00pm — 1:30pm
Lunch & Networking
Elevate your networking game while satisfying your palate at our Lunch and Networking session. This is not just lunch—it's a curated experience designed for high-caliber executives who understand that the most transformative deals often happen outside the conference room. As you indulge in a gourmet meal, take the opportunity to engage with peers, forge alliances, and dissect the morning's insights with the industry's best and brightest. It's more than a meal; it's your platform for strategic networking and problem-solving that could pave the way for your next big breakthrough.
1:30pm — 2:00pm
Leveraging Change in Multifamily: Unveiling Opportunities, Overcoming Challenges
The multifamily sector stands at the cusp of technological evolution, with innovations offering a slew of opportunities to reshape operations, resident experiences, and investment outcomes. Yet, with every opportunity comes a set of challenges that require nimble strategies and adaptive thinking. How can multifamily professionals harness this tech-driven change to their advantage?
Embark on a transformative journey in this session as we uncover:
Tech's Multifamily Promise: Dive into the breakthroughs in multifamily technology — from AI-driven property management tools to virtual leasing platforms — and understand the manifold benefits they present.
The Challenges Ahead: While technology promises much, it also poses challenges in terms of adoption, integration, and potential disruption. We'll unpack the most significant hurdles and provide insights into navigating them effectively.
A Seamless Integration: Explore strategies for melding new tech tools with existing systems, ensuring smooth operations and maximizing the value derived from both legacy and innovative platforms.
Data at the Forefront: Understand the game-changing role of data analytics in predicting tenant behavior, optimizing pricing, and enhancing operational efficiency. Learn how to tap into this goldmine of insights while ensuring data security and compliance.
User Experience and Adoption: Delve into tactics for ensuring seamless tech adoption among both staff and residents, with a focus on training, user experience, and building a culture of tech-savviness.
Risk Mitigation: Technology isn't without its pitfalls. From cybersecurity threats to system downtimes, we'll discuss proactive measures to guard against potential vulnerabilities.
Future Gazing: With the tech landscape in constant flux, staying ahead of the curve is essential. Gain insights into emerging technologies on the horizon and how they might shape the future of multifamily operations.
Real-world Tech Triumphs: Hear from multifamily leaders who have successfully leveraged technology to drive transformative results. Their stories of innovation, challenges faced, and ultimate successes will inspire and provide actionable takeaways.
The multifamily tech revolution is here, presenting both unparalleled opportunities and daunting challenges. Equip yourself with the knowledge, strategies, and forward-thinking approach needed to leverage this change, ensuring a future where technology acts as the ultimate enabler for success.
2:00pm — 2:30pm
From Turnover Troubles to Team Triumphs: Crafting the Ultimate Multifamily Workforce
In the multifamily industry, the human element is as essential as brick and mortar. A dynamic, cohesive, and motivated workforce isn’t just an asset—it’s the lifeblood that drives operational success, resident satisfaction, and bottom-line results. Yet, with ever-present challenges like high turnover rates, talent gaps, and team morale issues, building and retaining this dream team seems like a constant uphill battle.
Join us in this transformative session as we delve deep into:
The Real Cost of Turnover: Understand the tangible and intangible implications of high staff turnover—ranging from financial burdens to impacts on team morale and resident experiences.
Recruitment Reinvented: Discover cutting-edge strategies and tools for attracting top talent—ways to position your firm as the employer of choice in the multifamily sector.
Retention Mastery: Delve into the art and science of employee retention. From comprehensive onboarding processes, continuous training, to crafting a positive workplace culture, get a blueprint for keeping your best talent onboard.
Leadership's Pivotal Role: Leadership isn’t just about direction—it's about inspiration. Understand how multifamily leaders can be the driving force behind team unity, motivation, and a shared sense of purpose.
Building Resilience and Adaptability: In an ever-evolving industry landscape, learn how to foster resilience and adaptability in your team, preparing them for challenges and ensuring they thrive amidst change.
Harnessing Tech for Talent Management: Explore the role of technology in human resource management. From AI-driven recruitment tools to platforms for continuous learning, understand how tech can be a game-changer.
Celebrating Success and Continuous Feedback: Recognize the importance of acknowledging achievements, providing regular feedback, and creating avenues for growth and progression within your organization.
Stories from the Frontlines: Engage with multifamily professionals who've turned their workforce challenges into triumphant success stories. Their journeys, insights, and practical tips promise a treasure trove of actionable insights.
Crafting the ultimate multifamily workforce is both an art and a science, intertwined with strategy, empathy, and foresight. Whether you're grappling with turnover troubles or aiming to elevate your team to new heights, this session promises the tools, tactics, and inspiration you need to craft a team poised for unparalleled success.
2:30pm — 3:00pm
Applied Generative AI in Multifamily
Generative AI is not just a buzzword—it's a transformative force set to reshape the multifamily industry. While its technological implications are profound, its potential touches every corner of the multifamily business. From senior leaders to mid-tier managers, from product developers to marketers, and from sales experts to customer service professionals, there's a facet of Generative AI waiting to revolutionize your role.
Generative AI, with its vast potential, offers multifamily professionals an unparalleled chance to innovate, optimize, and lead in their respective domains. Join us in this comprehensive session to harness the transformative potential of Generative AI, ensuring the multifamily industry remains at the pinnacle of innovation and excellence.
3:00pm — 4:30pm
Cocktails & Networking
Conclude your summit experience on a high note at our final Cocktails and Networking session. This carefully timed event ends just before dinner, offering you a golden window to solidify plans with the high-impact connections you've made throughout the summit. As you toast to new partnerships and opportunities, this is your moment to tie up loose ends and set the stage for future collaborations. The cocktails may be the closing act, but the relationships and deals forged here are your gateway to a thriving future in the multifamily industry. Let's make this closing session the beginning of your next big venture. #multifamilyinnovation