Schedule | Multifamily Innovation® Council

2024 SUMMIT SCHEDULE

DAY 1 / DECEMBER 4, 2024

6:00am — 11:30am

Morning Experience

Available on first come first serve. Limited capacity:

Option 1 - 6am Hike & Innovation & AI Lab - The Camelback hike bus departs from the Residence Inn/Courtyard Marriott at 6:00am and then heads to the nectarflow Innovation & AI Lab Experience. No need to make an outfit change. This camelback hike is not for those with medical conditions, asthma, heart problems, diabetes, knee or back problems. Don't push yourself if you have a medical condition. There will be plenty of networking time at the Innovation & AI Lab. This trail is rated extremely difficult stretching 1.23 miles.

Option 2 - 8:00am nectarflow Innovation & AI Lab
The future of multifamily is here, and it's powered by AI. But to truly unlock its potential, we need to move beyond traditional learning methods like podcasts, webinars, and even conferences. That's why we're excited to announce the launch of the nectarflow Innovation & AI Lab in partnership with the Multifamily Innovation® Council. This is a new initiative focused on immersive events designed to provide multifamily leaders with the skills, strategies, and support they need to thrive in an AI-driven world. Hear from AI and Technology experts in an immersive experience where you will hear special VIP talks.

Offsite Networking Experience at the nectarflow Innovation & AI Lab

Kick off the Multifamily Innovation® & AI Summit with an exclusive offsite adventure designed to inspire and connect the industry's brightest minds. Attendees will board a bus from the hotel and embark on a networking journey with fellow leaders, sparking new ideas and friendships along the way.

Upon arrival at the nectarflow Innovation & AI Lab, you’ll dive into a cutting-edge environment dedicated to shaping the future of multifamily leadership. This hands-on experience is designed to explore the latest advancements in AI and innovation, giving you the tools and insights to drive transformation in your organization.

This experience has limited capacity, so register early to secure your spot! Detailed information will be provided to all registered attendees.

Don’t miss this chance to skill up and lead the future of the multifamily industry!

Attendees who choose to hike will rise early for their adventure at the Multifamily Innovation® Summit. You can meet the group at the nectarflow Innovation & AI Lab following your hike. It’s not just about knowledge, but also about building memories, connections, and experiences. We invite our attendees to conquer the famed Camelback Mountain, an intense anaerobic adventure that promises both challenge and reward.

Stretching 1.23 miles, this hike will test your endurance as you ascend a staggering 1,280 ft – starting from a base elevation of 1,424 ft and culminating at a breathtaking 2,704 ft above sea level.

As you make your ascent, you’ll be rewarded with stunning vistas and a sense of achievement like no other.

1:00pm — 2:00pm

Summit Check in & Networking

Come dressed and ready to spend the day networking, celebrating the Best Places to Work Multifamily® companies, and learning about the newest multifamily innovations that are shaping the future of our industry!

Doors will open and check-in will start promptly at 1pm.

Venue Address:

245 E. Jackson Street
Phoenix, Arizona 85004

Enjoy some light bites and appetizers, take plenty of red carpet photos, and network with the industry’s finest!

Yes, come dressed in your red carpet finest. Yes, we’ll all be dressed up for the rest of the day and yes, it will be amazing!

2:15pm — 5:00pm

Multifamily Innovation® Showcase

Step into the future of multifamily living with our exclusive Multifamily Innovation® Showcase. Handpicked for their trailblazing products and services, our featured brands show you what they have in a rapid-fire session that delivers a deep dive into how these innovations are revolutionizing the industry, from increasing revenue and reducing turnover to attracting top-tier talent. Tailored for time-strapped executives, this showcase is your one-stop shop for identifying groundbreaking solutions that will give you the competitive edge. Skip the clutter of endless conferences—this is the concise, high-impact insight you've been waiting for.

5:00pm — 6:30pm

Dinner, Cocktails & Networking

Elevate your connections while indulging your senses at our Dinner, Cocktails, and Networking session. Feast on culinary masterpieces crafted by one of Arizona's finest chefs—so renowned, they were chosen as the preferred caterer for the NFL players and coaches during the Super Bowl. But make no mistake, the true main course is the invaluable networking opportunities. Engage in high-level conversations with industry titans, forge lucrative partnerships, and discover innovative solutions to your most pressing challenges. This isn't just a meal; it's your next strategic move, served on a silver platter.

6:30pm — 9:00pm

New Awards Format This Year: The Evening Multifamily Innovation® Awards Ceremony

Step into the spotlight at The Multifamily Innovation® Awards Ceremony, an illustrious event honoring the industry's most exceptional talents and companies. Witness live as we unveil the ranking of the Best Places to Work Multifamily® companies, a nationwide program that distinguishes the leaders in workplace excellence. With CEOs and top executives from esteemed companies in attendance, this isn't just an awards ceremony—it's a powerful congregation of the multifamily elite. The recognition on this stage doesn't just validate your work; it amplifies your industry influence and sets the gold standard for multifamily innovation.

DAY 2 / DECEMBER 5, 2024

9:00 — 9:15am

Opening Remarks: Moving Through Change

Welcome back to Day 2 of the Multifamily Innovation® Summit, where today's focus shifts to mastering the art of resilience in an ever-changing economic landscape. Today will be a day filled with crucial insights tailored for owners, operators, and suppliers on navigating downturns and disruptions. Today will equip you with the mindset and framework needed to not just survive, but thrive amid economic instability. As the stakes rise, so does the value of being in this room—prepare for a day of transformative strategies that will bulletproof your business for the unforeseeable future.

9:15 - 10:15am

Exclusive Interview: Panos Madamopoulos-Moraris and Jeff Abbott

Get ready to challenge the traditional paradigms of business growth and agility at the Multifamily Innovation® & AI Summit as we present an exclusive interview with Panos Madamopoulos-Moraris, Founding Managing Director of Partnerships & Industry Programs at the Stanford Institute for Human-Centered AI and Jeff Abbott, Founding Partner of Blitzscaling Ventures.

This session is for Multifamily Owners and Operators who aspire explore growth tactics into their well-established businesses.

Amidst a competitive landscape, the requirement for constant innovation and rapid scale has never been more critical.

Jeff Abbott will dive into the power of "Blitzscaling" and how it marvelously applies to the multifamily investment realm. Our paradigm-shifting discussion will explore the power of constant change, driving home the fact that corporate enterprises, irrespective of their size and history in the multifamily space, can benefit from the agility and swift customer feedback loops often attributed to startups.

We'll dissect how established companies can maintain a dynamic mindset, fostering a culture of innovation that enables them to pivot quickly and effectively react to the evolving market needs.

We'll explore the stories of tech giants and unpack the strategies that propelled their growth. Learn how to adopt these principles in your own enterprise to break free from the status quo mold, enhance operational efficiency, and drive growth in your investment portfolios.

Whether your company is on the brink of expansion or seeking to refine its operational strategies, this conversation with Panos and Jeff will provide an unparalleled opportunity to rethink how agility and swift adaptation can become core tenets of your business model.

Join us for a transformative session that will redefine how you perceive growth, agility, and success in the multifamily industry.

10:15 - 10:45am

Leading and Navigating Change in the Multifamily Industry

In today’s fast-evolving landscape, the Multifamily Innovation Summit invites industry leaders to explore the art and strategy of leading through change. From effectively communicating shifts to aligning teams with new initiatives, this summit will empower executives with the insights needed to foster organizational resilience and adaptability. Join us to discover best practices in guiding people through transitions, cultivating partnerships, and successfully implementing new initiatives that support sustainable growth. Embrace the opportunity to connect with like-minded leaders, gain actionable strategies, and prepare your organization to thrive in a dynamic environment.

10:45 — 11:00am

Networking Break

Seize the opportunity to connect and collaborate during our 15-minute Networking Break. Designed for busy executives who value every minute, this brief pause is your gateway to meaningful interactions with industry leaders. It's not just a break; it's a concentrated dose of relationship-building and idea exchange that can spark your next big opportunity. Make the most of these crucial minutes—they could redefine the trajectory of your business.

11:00 — 12:30pm

Cognitive Anthropologist & Former Director of Organizational Capability at Microsoft

Leveraging the Neuroscience of Culture for Sustainable Business Transformation

This exclusive leadership experience designed specifically for the Multifamily Innovation® & AI Summit will focus the challenges of changing organizational culture and implementing transformation, highlighting the need for intensive leadership development and addressing dominant logics embedded in business practices and structures. We will engage the audience and providing a platform for interactive approaches to facilitate change.

This leadership experience will help leadership teams develop the skills and psychological safety needed to make transformative change, over an extended period of time.

This is a golden opportunity for Multifamily Owners & Operators striving for efficiency, profitability, and healthy organizational culture, especially in the face of formidable financial challenges.

With a career rich in managing transformation, David has demonstrated a unique ability to intertwine technology, AI, leadership, and innovation into corporate culture. His work at Microsoft has revolutionized people management and leadership development on a global scale, impacting 100,000 individuals worldwide!

David's contributions to the fields of cognitive anthropology and organizational culture change are well documented in his books, 'Disrupting Corporate Culture' and 'Rethinking Culture: Embodied cognition and the origin of culture in organizations'.

In this era of rapid evolution and disruption, the need for decisive, innovative leadership has never been more pressing. David's insights on fostering high-impact culture, developing talent, and managing change will provide essential guidance for navigating this complex landscape.

Join us at the Multifamily Innovation® Summit to gain invaluable insights from David's profound experience and expertise, and learn how to effectively lead your organization towards a future that seamlessly blends technology, AI, leadership, and innovation into your organization's DNA.

Dr. White uniquely synthesizes his diverse career background to offer invaluable lessons for today’s multifamily executives. His tenure at Microsoft stands as a cornerstone, where he was instrumental in shaping the cultural fabric of one of the world's most transformative organizations. However, his expertise doesn't stop there; he has also worked with global powerhouses like ITT, Fidelity Investments, Pratt & Whitney, CVS, and held roles at Mercer HR Consulting and Lotus Development (IBM). Leveraging this cross-industry acumen, Dr. White will deliver strategies for navigating economic downturns, maintaining stability, and ultimately emerging stronger. This is your chance to glean insights from a leader whose experience spans the pinnacle of tech innovation to the intricacies of HR consulting.

12:30pm — 1:30pm

Lunch & Networking

Elevate your networking game while satisfying your palate at our Lunch and Networking session. This is not just lunch—it's a curated experience designed for high-caliber executives who understand that the most transformative deals often happen outside the conference room. As you indulge in a gourmet meal, take the opportunity to engage with peers, forge alliances, and dissect the morning's insights with the industry's best and brightest. It's more than a meal; it's your platform for strategic networking and problem-solving that could pave the way for your next big breakthrough.

1:30 - 2:00pm

Beyond the Numbers: Leveraging Technology and People to Future-Proof Real Estate Investments

As the world accelerates with rapid technological advancements, real estate owners and operators can no longer rely solely on traditional financial metrics like cap rates, NOI, and debt service coverage ratios to drive success. This session challenges industry veterans to expand their understanding of leverage—from the familiar concepts of debt and finance to the transformative power of technology, AI, and automation.

In this thought-provoking discussion, we’ll explore what it means to be a “bilingual” leader—fluent in both real estate fundamentals and the language of modern tech-driven leverage. Discover how to design and build sustainable businesses that not only anticipate changing customer behaviors but also adapt to new work structures, evolving technology platforms, and heightened customer expectations. Walk away with insights into how to apply technology as a core component of your growth strategy, creating a resilient, future-ready business model poised to thrive in a fast-changing world.

2:00 - 2:30pm

Expected Role Changes and What Preparations Should be Made Now

The move towards centralization in multifamily operations is more than just an operational shift—it's a transformative change that affects the very core of leadership roles and responsibilities. As businesses streamline processes and centralize functions to harness efficiency and scale, leaders must adapt, recalibrate, and prepare for the evolving landscape.

Dive deep into this paradigm shift with our esteemed panel as we explore:

The New Face of Leadership: Understand how centralization impacts leadership roles, from the C-suite to middle management. Explore how tasks, priorities, and decision-making processes will evolve in a centralized setup.

Skills and Capabilities in Demand: With centralized operations, certain skills will be paramount. Delve into the proficiencies, both technical and soft, that leaders should hone to thrive in this new environment.

Embracing the Technology Imperative: Centralization often comes hand in hand with advanced tech platforms. Discover how leaders can stay abreast of the latest tools, drive digital adoption, and ensure the seamless integration of technology into centralized functions.

Change Management and Communication: Leading a team through organizational restructuring demands astute change management skills. Learn strategies for effective communication, addressing concerns, and ensuring team cohesion and morale during the transition.

Building a Resilient Organization: Centralization offers efficiency, but it can also present vulnerabilities. Unearth strategies to build resilience into centralized operations, ensuring adaptability and robustness in the face of challenges.

Forward Planning: Gaze into the crystal ball and anticipate further changes in the horizon. How can leaders prepare now for the next wave of shifts in organizational structure, technology, and market demands?

Leadership Case Studies: Hear from trailblazers who have successfully steered their organizations through centralization, gleaning insights from their challenges, successes, and lessons learned.

For any leader in the multifamily industry, understanding the implications of centralization is imperative. Equip yourself with the knowledge, foresight, and tools to navigate your team confidently and effectively into this new era of centralized operations.

2:30 - 3:00pm

Turnover Troubles to Team Triumphs: Leading the Ultimate Multifamily Workforce

In the multifamily industry, the human element is as essential as brick and mortar. A dynamic, cohesive, and motivated workforce isn’t just an asset—it’s the lifeblood that drives operational success, resident satisfaction, and bottom-line results. Yet, with ever-present challenges like high turnover rates, talent gaps, and team morale issues, building and retaining this dream team seems like a constant uphill battle.

Join us in this transformative session as we delve deep into:

The Real Cost of Turnover: Understand the tangible and intangible implications of high staff turnover—ranging from financial burdens to impacts on team morale and resident experiences.

Recruitment Reinvented: Discover cutting-edge strategies and tools for attracting top talent—ways to position your firm as the employer of choice in the multifamily sector.

Retention Mastery: Delve into the art and science of employee retention. From comprehensive onboarding processes, continuous training, to crafting a positive workplace culture, get a blueprint for keeping your best talent onboard.

Leadership's Pivotal Role: Leadership isn’t just about direction—it's about inspiration. Understand how multifamily leaders can be the driving force behind team unity, motivation, and a shared sense of purpose.

Building Resilience and Adaptability: In an ever-evolving industry landscape, learn how to foster resilience and adaptability in your team, preparing them for challenges and ensuring they thrive amidst change.

Harnessing Tech for Talent Management: Explore the role of technology in human resource management. From AI-driven recruitment tools to platforms for continuous learning, understand how tech can be a game-changer.

Celebrating Success and Continuous Feedback: Recognize the importance of acknowledging achievements, providing regular feedback, and creating avenues for growth and progression within your organization.

Stories from the Frontlines: Engage with multifamily professionals who've turned their workforce challenges into triumphant success stories. Their journeys, insights, and practical tips promise a treasure trove of actionable insights.

Crafting the ultimate multifamily workforce is both an art and a science, intertwined with strategy, empathy, and foresight. Whether you're grappling with turnover troubles or aiming to elevate your team to new heights, this session promises the tools, tactics, and inspiration you need to craft a team poised for unparalleled success.

3:45pm — 4:45pm

Cocktails & Networking

Conclude your summit experience on a high note at our final Cocktails and Networking session. This carefully timed event ends just before dinner, offering you a golden window to solidify plans with the high-impact connections you've made throughout the summit. As you toast to new partnerships and opportunities, this is your moment to tie up loose ends and set the stage for future collaborations. The cocktails may be the closing act, but the relationships and deals forged here are your gateway to a thriving future in the multifamily industry. Let's make this closing session the beginning of your next big venture. #multifamilyinnovation