Transforming Tech From Startup to Industry Powerhouse

What does it take to transform a two-person startup into a powerhouse in the high-speed internet industry? Join us as Sean Gorman, owner and CEO of Safety Net Access, unveils his remarkable journey. From pioneering in hospitality to expanding into multifamily units and commercial properties through their division, Amicus Networx, Sean shares how his competitive spirit from professional sports has shaped the company’s success. You’ll learn the secrets behind their seamless transition between industries and the crucial role robust customer service plays in their growth.

Imagine running a tech company that maintains a personal touch in every interaction—Sean does just that. Discover how Amicus Networx has built strong relationships with clients by prioritizing direct communication and educating customers to manage expectations effectively. We delve into the challenges and opportunities presented by evolving technology in construction, and how Amicus Networx simplifies tech integration to meet high service expectations, especially for complex tech needs like gaming setups.

With a strategic in-house software team in Belfast, Ireland, and a focus on hiring the right talent, Safety Net Access fosters innovation and maintains its stellar reputation. We explore the increasing demand for bandwidth in both hospitality and multifamily industries, and the importance of understanding diverse client needs. Sean also shares insights on navigating business partnerships and providing a white glove experience. Learn how their various divisions create an ecosystem that enhances customer experience and problem-solving capabilities. Don’t miss this episode packed with actionable insights and inspiring stories!

About the Multifamily Innovation® Council:

The Multifamily Innovation® Council is the executive level membership organization that makes a difference in your bottom line, drives a better experience for your employees, and allows you an experience that keeps demand strong for your company. The council is uniquely positioned to focus on the intersection of Leadership, Technology, AI, and Innovation.

The Multifamily Innovation® Council is for Multifamily Business leaders who want to unlock value inside their organization so they can create better experiences and drive profitability inside their company.

To learn more or to join, visit https://multifamilyinnovation.com/council.

For more information and to engage with leaders shaping the future of multifamily innovation, visit https://multifamilyinnovation.com/.

Connect:
Multifamily Innovation® Council: https://multifamilyinnovation.com/council/
Multifamily Innovation® & AI Summit: https://multifamilyinnovation.com/
Patrick Antrim: https://www.linkedin.com/in/patrickantrim/

AI for Multifamily Innovation and Data-Driven Success

In this episode of the Multifamily Innovation® Podcast, host Patrick Antrim engages with Mukund Chopra, a serial entrepreneur and early investor in companies like Groupon and Slack. Mukund shares his insights on leveraging technology and data to enhance business efficiency in the multifamily industry. The conversation delves into the core purpose of a company, emphasizing the importance of maximizing return on equity through efficient resource deployment.

Mukund explains the significance of data ownership and its transformative potential when combined with AI, highlighting that the most valuable companies today are those that can access and unlock their data effectively. He provides a nuanced perspective on when not to use AI, stressing that its application should be strategic and not just a trend-driven decision.

Mukund recounts his experiences in various industries, including his leadership role at Groupon during its historic IPO and his work in big data and AI. He discusses how conversational AI and machine learning have been integrated into business processes long before the current hype, advocating for a thoughtful approach to adopting new technologies.

The episode covers practical frameworks for identifying areas where AI can add value, emphasizing the importance of starting with first principles thinking. Mukund also talks about the cultural shift required within organizations to embrace efficiency and innovation. He shares examples from his current venture, Blue Lake, which helps multifamily operators monetize customer data without invasive practices, illustrating how data can be a significant asset beyond traditional real estate operations.

The discussion wraps up with reflections on the evolving nature of companies, comparing traditional resource-based models with modern data-driven enterprises. Mukund underscores the need for multifamily leaders to view technology as a critical component of their business strategy, not just an IT function.

Overall, this episode offers a masterclass in understanding the intersection of technology, data, and business efficiency, providing valuable insights for multifamily executives looking to innovate and stay ahead in a competitive market.

About the Multifamily Innovation® Council:

The Multifamily Innovation® Council is the executive level membership organization that makes a difference in your bottom line, drives a better experience for your employees, and allows you an experience that keeps demand strong for your company. The council is uniquely positioned to focus on the intersection of Leadership, Technology, AI, and Innovation.

The Multifamily Innovation® Council is for Multifamily Business leaders who want to unlock value inside their organization so they can create better experiences and drive profitability inside their company.

To learn more or to join, visit https://multifamilyinnovation.com/council.

For more information and to engage with leaders shaping the future of multifamily innovation, visit https://multifamilyinnovation.com/.

Connect:
Multifamily Innovation® Council: https://multifamilyinnovation.com/council/
Multifamily Innovation® & AI Summit: https://multifamilyinnovation.com/
Patrick Antrim: https://www.linkedin.com/in/patrickantrim/

Laura Khouri multifamily innovation council (1)

Laura Khouri Joins the Multifamily Innovation® Council, Poised to Strengthen Financial Governance and Innovation

Scottsdale, Arizona – May 7, 2024 – The Multifamily Innovation® Council proudly welcomes Laura Khouri, seasoned leader in multifamily real estate management, as the latest member to join its esteemed ranks. With over 38 years at Western National Property Management, Khouri brings invaluable expertise in financial governance, complex negotiations, and technology integration to the Council, aligning with its mission to drive business improvement and innovation in the multifamily industry.

Laura Khouri, celebrated for her ascension from an entry-level role to President of Western National Property Management, has been instrumental in the success of the 65-year-old company that has transacted over $20 billion in real estate. Her responsibilities span managing 165 apartment communities and leading a workforce of 750 associates. 

Western National Property Management’s dual representation of in-house and third-party owners from various stakeholder backgrounds uniquely positions Khouri to contribute in-depth knowledge and a proprietary strategic lens on leadership, operations, and financial excellence.

Her mastery in areas such as real estate strategy, unique owner style management, and customized systems for optimizing operations, are poised to significantly contribute to the Multifamily Innovation® Council’s vision. The council is set to Integrate her proficiency in technology innovations with the Council’s focus on leveraging AI and tech for profitability, it’s clear Khouri is set to make waves.

“Multifamily real estate is overcoming significant economic challenges. It is an honor to be part of an organization that recognizes the industry’s tremendous potential, resilience, and ability to innovate, while providing actionable steps and collaboration that drive us toward our industry’s bright future,” said Laura Khouri.

Patrick Antrim, Chairman of the Multifamily Innovation® Council, underscores the value Laura brings to the Council: “Laura Khouri’s expertise in driving operational efficiency, financial acumen, and propensity for innovation embodies the very spirit of our Council. Her impressive track record will be pivotal as we navigate the complexities of the multifamily industry together.”

Laura Khouri’s addition to the Multifamily Innovation® Council marks not only a commitment to broadening the horizons of multifamily business leaders but an invitation to other prospective members to join a membership organization that is reshaping the industry with a circle of trust and support, where challenges are met with collective wisdom and diverse perspectives. This membership is not just about professional growth; it’s about creating value for companies and continuing personal development in leadership and technology understanding, free from sales biases. 

About Multifamily Innovation® Council:
The Multifamily Innovation® Council is the executive level membership organization that makes a difference in your bottom line, drives a better experience for your employees, and allows you an experience that keeps demand strong for your company. The council is uniquely positioned to focus on the intersection of Leadership, Technology, AI, and Innovation. 

The Multifamily Innovation® Council is for Multifamily Business leaders who want to unlock value inside their organization so they can create better experiences and drive profitability inside their company.

For more information, visit https://multifamilyinnovation.com/council/

Media Contact: 
Patrick Antrim
Chairman, Multifamily Innovation® Council
pr@multifamilyleadership.com
480-719-4409

Integrated Multifamily Systems for Improved Resident Experiences

In this episode of the Multifamily Innovation® Podcast, Patrick Antrim, Founder and CEO of Multifamily Leadership, and Chairman of the Multifamily Innovation® Council speaks with Konrad Koczwara, CEO and Founder of Elevated Living and Multifamily Innovation® Council Partner about leveraging technology to optimize multifamily operations.

This discussion explores the trajectory of Elevated Living from its inception to its role in growing nationwide. The conversation delves into the company’s initial focus on fitness services and its strategic pivot to a tech-centric solution for operational inefficiencies in the multifamily industry.

This episode emphasizes the importance of integrated systems to streamline operations and improve resident experiences, as part of the Multifamily Innovation® Council’s focus on industry advancements. Konrad outlines how Elevated Living addresses the challenge of multiple resident portals by creating unified access to various amenities, demonstrating the company’s commitment to enhancing property management processes and resident satisfaction.

The podcast also previews future trends, including Elevated Living’s recent innovations like automated grocery delivery and food ordering systems tailored for multifamily residents, offering practical solutions with reduced fees. These developments are presented as part of the conversation at the Multifamily Innovation® & AI Summit, highlighting the event as a key platform for industry leaders to explore technological advancements and strategic partnerships.

This episode is a valuable resource for multifamily executives interested in adopting technology to enhance operational efficiency and resident services. It provides insights into how companies like Elevated Living are pioneering changes in the multifamily industry, making it a must-listen for those aiming to maintain competitive advantage in a rapidly evolving market.

About the Multifamily Innovation® Council:

The Multifamily Innovation® Council is an executive level membership organization dedicated to the pursuit of the profitable Multifamily Company. We focus on the intersection of multifamily innovation, AI, technology, and leadership—emphasizing results and collaboration for business leaders determined to discover internal value, providing better experiences, and boosting company profitability.

To learn more about the Multifamily Innovation® Council or to join, please visit https://multifamilyinnovation.com/council.

For more information and to engage with leaders shaping the future of multifamily innovation, visit https://multifamilyinnovation.com/. The platform and its events, including the Multifamily Innovation® & AI Summit, continue to drive critical discussions and innovations in the multifamily industry.

Connect:
Multifamily Innovation® Council: https://multifamilyinnovation.com/council/
Multifamily Innovation® & AI Summit: https://multifamilyinnovation.com/
Patrick Antrim: https://www.linkedin.com/in/patrickantrim/

multifamily innovation and ai summit

Multifamily Innovation® Launches Multifamily AI Summit

Phoenix, AZ – March 5, 2024 – Multifamily Innovation® announces the launch of the Multifamily Innovation® AI Summit. This pivotal event will take place in Phoenix, AZ, December 4-5, 2024, marking a significant milestone for multifamily owners, operators, and investors.

The Multifamily Innovation® and AI Summit is distinguished by its unique focus on artificial intelligence, technology, and innovation, tailored specifically for the multifamily industry. This initiative is supported by the ongoing efforts of the Multifamily Innovation® Council, which meets weekly to explore advancements and tackle challenges within the industry. The Multifamily AI summit provides comprehensive support through the MultifamilyAiPodcast.com, webinars, and expert discussions, culminating in an in-person event that showcases the latest products and innovations.

The Multifamily AI Summit is committed to exploring how AI can enhance efficiency and profitability within multifamily business workflows. It aims to bridge the technical aspects of AI with its practical applications, enabling businesses to transform their operations, improve customer experiences, and achieve substantial growth.

The pace of innovation often outstrips the capacity of any single individual within a company to keep up. Multifamily Innovation® recognizes this challenge and is leading the charge towards a future where innovation becomes a cornerstone of business strategy. By stepping outside traditional boundaries, we are poised to unlock unprecedented levels of efficiency and growth. 

“As we navigate the complexities of the multifamily industry, it’s clear that the path forward is paved with AI, innovation and technology. At Multifamily Innovation®, we’re not just observers of change; we’re architects of it. Our aim is to equip multifamily leaders with the tools and insights necessary to transform challenges into opportunities. By fostering a culture of continuous innovation and leveraging the power of AI, we’re setting the stage for a future where efficiency, sustainability, and profitability are not just goals, but realities for every multifamily business. Together, we’re not just building better businesses; we’re shaping the future of living,” stated Patrick Antrim, Chairman of the Multifamily Innovation® Council.

The Multifamily Innovation® and AI Summit will showcase ways in which AI and automation can be seamlessly integrated into your company’s operations, transforming technology from a simple tool into a powerful lever of success.

This approach to leveraging technology mirrors our broader vision for the multifamily industry: to not just keep pace with innovation, but to be at the forefront, driving it. At the Multifamily AI summit, we’ll explore how adopting and adapting to technological advancements can provide companies with a distinctive competitive edge, much like the financial strategies that have traditionally powered growth and stability. 

Join us to discover how your organization can harness the transformative power of AI and automation, paving the way for a future where technology and strategy converge to create unparalleled opportunities for innovation and profitability.

This event serves as a platform for multifamily investors, owners, operators, and executives to engage with the future of the industry. It emphasizes the use of AI and technology to drive meaningful improvements in business performance, operational efficiency, and customer satisfaction.

We invite you to join us for this transformative experience. Whether you are seeking a competitive advantage, eager to explore new technologies, or looking to connect with industry leaders, the Multifamily Innovation® and AI Summit is the place to be. Don’t miss this opportunity to influence the future of the multifamily industry.

With already 52% of our capacity reserved, the Multifamily Innovation® and AI Summit is quickly approaching full attendance and will sell out. Reserve your spot or sponsorship now to ensure your participation in this pivotal summit. Spaces are filling up faster than anticipated.

For more information and to register, visit Multifamily AI Summit

About Multifamily Innovation®:

Multifamily Innovation® is an executive level membership organization dedicated to the pursuit of the profitable Multifamily Company. We are uniquely positioned to focus on the intersection of Leadership, AI, Technology, and Innovation. We are about Innovation that makes the business better. Not for the sake of doing something new but because it makes a difference in the bottom line, drives a better experience for our employees, and allows for an experience that keeps demand strong for our companies. Multifamily Innovation® is for Multifamily Business leaders who want to unlock value inside their organization so they can create better experiences and drive profitability inside their company.

For media inquiries or further information, please contact:

Media Contact:
Email: pr@multifamilyleadership.com
Source: Multifamily Leadership

The Multifamily AI Summit Is Here

Prepare to mark your calendars and join the revolution at the cutting edge of technology and Multifamily Real Estate as I, Patrick Antrim, unveil the game-changing Multifamily Innovation® AI Summit.

Imagine an industry where artificial intelligence propels profitability and productivity to unprecedented heights – that’s the future we’re crafting at the Multifamily Innovation® Council.

Throughout this episode, I share electrifying details about how our upcoming December event will merge AI effortlessly into the multifamily company, enhancing not only business outcomes but also enriching employee and customer experiences.

As we walk through the council’s commitment to leadership and innovation, you’ll learn how our regular gatherings, webinars, and podcasts keep the pulse of transformation alive year-round.

This is more than just an announcement; it’s an exclusive invitation to a trailblazing congregation of AI enthusiasts and innovators.

If your heart beats for AI, whether you’re taking your first steps or are in the midst of product development, this segment signals a pivotal moment for your involvement.

The Multifamily Innovation® AI Summit isn’t just an event; it’s an opportunity to be at the forefront of an industry evolution, shaping the future of multifamily living. 

By joining this focused summit, you’ll be aligning with stakeholders who prioritize technology as a tool for progress, all while we dissect the challenges at hand and explore technological solutions that put you ahead in the AI revolution.

Connect:

Patrick Antrim: https://www.linkedin.com/in/patrickantrim/
Multifamily Innovation® Council: https://multifamilyinnovation.com/council/
Multifamily Innovation® Summit: https://multifamilyinnovation.com/
Multifamily Women®: https://multifamilywomen.com/

jayde mcgivern multifamily innovation council

Multifamily Innovation® Council Welcomes Jayde McGivern, Director of Systems at RedPeak

Scottsdale, Arizona – February 21, 2024 — The Multifamily Innovation® Council is proud to announce that Jayde McGivern, a seasoned professional deeply dedicated to pioneering property management systems, has joined the ranks of its esteemed council members. With Jayde’s membership, the Council continues to uphold its commitment to driving innovation and operational excellence in the multifamily industry.

At RedPeak Real Estate, Jayde plays a pivotal role as the overseer of Information Technology. With a rich history spanning 22 years, RedPeak Real Estate has established itself as a prominent player in the Denver and Metro areas, boasting a portfolio of 3300 units. Jayde, a proven and hands-on technology leader, brings a wealth of experience to the table.

Jayde brings to the council a genuine passion for innovation, coupled with over a decade of property management experience. Her proven expertise in software implementation and project management has led to noteworthy advancements in operational efficiency and digital transformation at RedPeak. As the Director of Systems and a pivotal figure in the company’s Innovation Committee, she has been instrumental in formulating best practices that streamline company policies and enhance data integrity.

“It’s an honor to join the Multifamily Innovation® Council. Being a part of this signifies more than just a personal achievement; it represents a commitment to fostering a culture of continuous improvement and innovation in the multifamily industry,” said McGivern. “Now, as a member of this esteemed council, I am thrilled to contribute my experience and insights to shape the future of property management. This platform allows me to collaborate with other industry leaders, sharing best practices and pioneering strategies that will drive multifamily forward.”

Chairman of the Multifamily Innovation® Council and CEO of Multifamily Leadership, Patrick Antrim, expressed his enthusiasm for Jayde’s addition to the council, “Having Jayde join the Multifamily Innovation® Council is a significant milestone for us. Jayde’s remarkable track record at RedPeak, especially in driving operational efficiency and spearheading digital transformation, aligns perfectly with the ethos and vision of our council. Her extensive experience and proactive approach in integrating technology with management practices are exactly the qualities we seek in our members.”

Jayde’s background is rich in diverse operational and technological roles which have shaped her into an exceptional asset for RedPeak. Her educational prowess, holding a Bachelor of Science in Industrial Technology Management from Berea College, enhances her ability to leverage technology for efficient management practices. Jayde thrives in dynamic environments, utilizing her excellent communication, writing, and project management skills to manage multiple initiatives and lead cross-functional teams effectively.

Her strengths in providing best-in-class software support, diagnosing and resolving critical issues, and implementing change management processes solidify her as a key contributor to the Council’s mission of fostering trusted circles of prosperity within the multifamily industry.

About Multifamily Innovation® Council:
The Multifamily Innovation® Council is an executive level membership organization dedicated to the pursuit of the profitable Multifamily Company. We are uniquely positioned to focus on the intersection of Leadership, Technology, and Innovation. The Multifamily Innovation® Advisory Council serves as a hub for visionary leaders committed to shaping the future of the multifamily industry. 

For more information, visit https://multifamilyinnovation.com/council/

For media inquiries or further information, please contact:

Media Contact:
Email: pr@multifamilyleadership.com

Source: Multifamily Leadership

Surviving the Storm: Navigating Hail Damage in Texas – A Guide for Multifamily Property Owners

In this episode of the Multifamily Innovation® Podcast, host Patrick Antrim spends time with Marc Ness, founder of WeatherShield, who shares his expertise on protecting property investments during severe weather conditions.

Marc, who has over two decades of experience in construction, investment, and insurance, provides insights on how to prepare for and handle weather-related property damage claims. He emphasizes the importance of understanding property insurance policies and claims processes to ensure maximum coverage and quick recovery.

Marc stresses the importance of being proactive in addressing potential storm damage to minimize future insurance claims. He explains that by addressing and correcting storm damage immediately, property owners can prevent further damage and potentially avoid costly insurance claims. Also highlighted the importance of being aware of storm damage to avoid selling a multifamily property for less than its worth due to undisclosed damage. Being proactive and knowledgeable about storm damage can help multifamily investors make sound and smart decisions to minimize financial losses. Multifamily property owners have a duty to mitigate damage and should address any issues promptly to prevent further damage and ensure coverage by their insurance company.

Multifamily investors can leverage insurance scenarios to make capital improvements without spending their own money. Acquisition teams need to look for properties that have the potential for found money in them where damage has occurred. By leveraging the insurance scenario, investors can get some capital improvements accomplished without spending capital improvement dollars. However, it’s important for apartment investors to be proactive in these matters rather than reactive, and to have knowledge and awareness of their options. Additionally, having a sound risk preparedness plan in place as part of an asset management strategy is important.

Hidden damages can be discovered by a trained eye, such as potential leaks, holes, cracks in vinyl siding, and broken windows. By being aware of these damages, apartment property managers can address and correct them immediately, preventing further damage and potentially reducing costs in the long run.

Additionally, being aware of storm damage can help property owners file insurance claims and potentially receive compensation for damages. The episode also highlights the financial impact of storm damage, which can lead to the devaluation of assets and loss of return on investment. Having foundational knowledge and being aware of storm damage is crucial in making sound and smart decisions to minimize risk and potential costs.

Timestamps:
[00:00:00] Severe hailstorm in North Texas.
[00:03:57] Severe storm damage.
[00:09:13] Apartment building vulnerabilities.
[00:12:14] Storm damage and multifamily property value.
[00:16:04] Independent evaluation for storm damage.
[00:20:41] Understanding deductibles in insurance for multifamily properties.
[00:23:00] Insurance premium misconceptions.
[00:29:36] Independent assessment for apartment property damage.
[00:31:37] Contractor vs Adjuster Perspective.
[00:36:24] Insurance claim mitigation in multifamily.
[00:38:47] Focus on one thing.

Connect:
Marc Ness: https://www.linkedin.com/in/marc-ness-101bbb7a/
Patrick Antrim: https://www.linkedin.com/in/patrickantrim/