Multifamily Innovation council showcases (1280 x 720 px) (1)

Resident Recovery Redefined

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At the recent Multifamily Innovation® & AI Summit, Adam Eberlein, Co-Founder and President of Pay Ready, took the stage to deliver a no-nonsense look at a long-standing problem in the multifamily industry: post-move-out debt collections. His message was simple but powerful—what the industry has been doing isn’t efficient, and Pay Ready is here to change that.

Eberlein began with a clear picture of the status quo. Residents move out. Some owe money. Property managers or assistant managers make calls, send emails, follow up—for 30, sometimes 60 days—before the files are finally handed off to a third-party collections agency. From there, operators are left in the dark, hoping the agency is doing a good job. If they want to know how it’s going, they have to request a report… from the agency itself.

Enter Pay Ready.

Adam and his team saw this broken workflow and decided to completely rethink it. Pay Ready automates the entire first-party debt collection process that happens at the site level—calls, texts, emails, inbound and outbound communication. That frees up property managers to get back to doing what they do best: leasing units, turning apartments, and creating resident experiences—not chasing down payments.

But the innovation doesn’t stop there.

Instead of sending files off to collection agencies, everything stays within the Pay Ready platform. Collection agencies log into Pay Ready to do their work, which means everything is tracked. Every phone call, email, text, and response is monitored. That level of insight gives multifamily operators unprecedented visibility into which agencies perform best—and where. If your agency in Florida has a higher success rate, those Florida files go there. If your New York team is outperforming others, they get the New York accounts. No more blind trust. It’s data-driven optimization at scale.

And the results speak for themselves: in just the last year, Pay Ready prevented 1.5 million consumers from being sent to third-party collections—resolving their debt directly through first-party engagement.

The best part? It’s easy to try. Pay Ready integrates directly with your property management system. There’s no long-term contract. As Eberlein put it, “We’re either killing it for you, and you love it, or you just go back to what you were doing before.”

In a high-turnover, high-pressure environment like multifamily, having a tool like Pay Ready means fewer headaches for your teams, more recovered revenue, and better relationships with former residents.

As Eberlein closed out his showcase, he made it clear—this isn’t just a product. It’s his passion. And in an industry that often struggles to move fast, Pay Ready is proof that the right technology can bring real change.

To learn more about Pay Ready and how it’s reshaping multifamily collections with AI, visit https://payready.com.

To partner with the Multifamily Innovation® Council, visit https://multifamilyinnovation.com/.

Multifamily Innovation council showcases (1280 x 720 px)

Seamless Connectivity, Endless Possibilities

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As an official sponsor partner of the Multifamily Innovation® Council, Sean Gorman, CEO of Amicus Networx, delivered a showcase at the Multifamily Innovation® & AI Summit that offers a clear view into his company’s roots and core values.

Sean began by sharing a light-hearted moment on stage with his employee Julie, acknowledging the nerves that come with public speaking. He then shifted to talk about his background. A former hockey player with more than a few injuries to prove it, Sean used his personal story to introduce his company, which he started about 20 years ago as Safety Net Access. Over time, the company evolved into Amicus Networx, a leading provider of technology solutions for the hospitality industry.

Amicus Networx is now the number one provider for Hilton Hotels, the number two provider for Marriott Hotels, and is approved by more brands than any other in the world. The company operates in all 50 states, ensuring that a skilled technology professional is always available to answer calls and resolve issues. This focus on rapid, effective service is crucial when dealing with large portfolios, where property owners cannot afford to listen to complaints or wait for solutions.

A core principle at Amicus Networx is “integrity first.” Sean emphasized that this value runs through everything the company does. He personally answers his phone and provides his cell number to customers so they know exactly who is handling their concerns. Sean’s approach is straightforward: if you do business with Amicus Networx, you are dealing directly with the person running the show. With no partners and no debt, Sean maintains full control over the company and ensures that every decision is made with integrity.

For sponsor partners, the Multifamily Innovation® Council presents a chance to align with a company built on transparency, accountability, and a commitment to solving real technology challenges in the hospitality space. Partnering with Amicus Networx means connecting with a leader who stands behind his work and is available when issues arise—a valuable quality for multifamily owners who need reliable service and direct access to decision makers.

To learn more about Amicus Networx’s technology solutions and how their straightforward, integrity-driven approach can benefit your operations, visit https://amicusnetworx.com/.

To become an official partner of the Multifamily Innovation® Council, learn more here: https://multifamilyinnovation.com/

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Intelligent AP Software Backed by Experts

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AvidXchange automates the accounts payable process for multifamily owners, cutting the days-long manual routine to a streamlined, digital workflow. In his showcase at the Multifamily Innovation® & AI Summit, Mimo Olatunji, Account Executive, explained how AvidXchange takes care of the entire process, from the purchase order stage to the final vendor payment, using a series of automated steps that keep both property teams and vendors informed.

Mimo outlined the challenges many multifamily teams face, such as the lengthy cycle of collecting invoices, scanning them into a system, waiting for approvals, and then cutting and mailing checks. AvidXchange replaces this cumbersome process with automation that can complete payments in a fraction of the time. The solution begins at your operating account and ensures every payment is only processed with your approval. Once a payment file is sent via an API connection, vendors receive their funds through their preferred payment method. Whether it’s an ACH payment, a single-use MasterCard for virtual card transactions, or another method, the system handles it seamlessly. With a money transmitter license in all 50 states, AvidXchange ensures full compliance and smooth operation across the board.

AvidXchange’s journey into this space took a decisive turn in 2014 with the launch of AvidPay. This feature provides a single, seamless platform for vendors to get paid on time, reducing the need for constant follow-ups and manual intervention. Additionally, the system includes features like ad hoc approvers, letting you set up proxy approvals when your team is unavailable, so that the process isn’t stalled by staffing gaps. Every action in the system is audit-trailed, date and timestamped, ensuring transparency and accountability. If any payment fails to process, the platform sends detailed reports, allowing for quick resolution.

For sponsor partners, the Multifamily Innovation® Council offers a direct connection to multifamily decision-makers who need practical solutions to streamline operations and improve efficiency. By aligning with AvidXchange’s approach to automated accounts payable, sponsors can show their commitment to tackling real operational challenges. This council is an opportunity to demonstrate how technology can reduce processing times, cut down on repetitive tasks, and ultimately improve cash flow and vendor relationships—key factors in maintaining a healthy bottom line.

Learn more about AvidXchange’s automated accounts payable solutions at https://www.avidxchange.com/ and explore sponsor partnership opportunities at multifamilyinnovation.com. This is a chance to connect with industry leaders who are actively seeking ways to simplify and accelerate their financial operations.

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Leading with AI – Tech-Savvy Approach Transforming the Multifamily Industry

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Welcome to our deep dive into the leadership of Larry Gorman, who currently serves as the President of LeaseHawk. A figure celebrated for his expansive career and strong support for innovation in the multifamily industry, Larry Gorman has shown what it means to be a trailblazer in a landscape that is forever evolving.

Larry’s experience spans more than two decades as a senior technology executive, where he has harnessed his leadership abilities to build teams that deliver significant business value via innovative technology use. At LeaseHawk, Larry’s focus is on spearheading a team that’s pushing the frontiers of artificial intelligence to ramp up leasing performance across the multifamily industry.

Larry Gorman, President of LeaseHawk at the Multifamily Innovation® Summit

His tenure prior to LeaseHawk is equally impressive. As the Executive Vice President and Chief Technology Officer at Invitation Homes—the largest owner/operator of single-family homes for lease in the U.S.—Larry led the technology unification after a watershed $20 billion merger with Starwood Waypoint Homes. This involved orchestrating a platform that managed the operations of a staggering 80,000 property portfolio.

At Starwood Waypoint Homes, his leadership in technology was pioneering, particularly in the incorporation of smart home technology in the single-family residential market. This feat alone has earned Larry a unique place in the history books of residential technology use.

His role at Choice Hotels International further cements his reputation, having been instrumental in the creation of the hospitality industry’s first large-scale, cloud-based property management system—a feat deployed across thousands of hotels globally and a testament to his vision for widespread technological adoption.

During his talk at the Multifamily Innovation® Showcase, Larry demonstrated not just his expertise, but also his commitment to service and the betterment of the industry. His invitation for others to experience LeaseHawk’s work firsthand – by directly interacting with their artificial intelligence solution dubbed “ACE” – and his openness to continue conversations surrounding technology’s role in advancing the industry, underscores his collaborative and forward-thinking approach.

Larry’s call to action—inviting professionals to take up the challenge of innovation and technology—reflects his philosophy of collective progress within the multifamily industry. He eagerly extends his wealth of knowledge to those ready to leap forward, thereby fostering a culture of incessant learning and improvement.

Larry Gorman’s journey through the multifamily industry has not only reshaped the landscape but also serves as inspiration for others. His leadership, characterized by innovation and an unyielding push towards efficiency, underscores the possibilities that lie at the intersection of technology and housing.

As the multifamily industry continues to evolve, figures like Larry Gorman remind us that at the heart of every significant technological stride is visionary leadership, a thorough understanding of the industry’s mechanics, and an unwavering commitment to service.

For those inspired by Larry’s work and interested in advancing multifamily innovation, consider exploring the Multifamily Innovation® Council – a platform where leaders gather to drive change through collaborative innovation, and where the shared vision of industry enhancement is pursued with relentless passion. It’s time to stand alongside industry leaders like Larry Gorman and make your mark.