Multifamily Innovation® and the Role of Digital Transformation

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Welcome to the newest episode of The Multifamily Innovation® Podcast, your go-to platform for gaining an edge in the multifamily apartment industry. This episode is hosted by Patrick Antrim, the Founder, and CEO of Multifamily Leadership. In this episode, we are excited to share some key announcements and introduce our guest, Steve Jarvis, the CEO of CredHub.

We’re delighted to announce that the planning for the Multifamily Innovation Summit is in full swing. This event is a gathering of multifamily investors, developers, operators, and third-party managers committed to driving innovation within the industry. Registration is now open, and you can register today at MultifamilyInnovation.com.

Among our exciting line-up of activities, we have the Multifamily Innovation Awards show, celebrating categories from the esteemed Best Places to Work Multifamily® to the Multifamily Innovation® Bootstrapper award. Our Innovation Showcase, exclusive talks with the Multifamily Innovation Council, and high-level networking events are also not to be missed.

If you’re an owner or operator of 1,500 units or more, be sure to check out the Multifamily Innovation® Council. This initiative is not just about technology; it focuses on the processes, leadership, and innovation necessary to enhance business performance.

In this episode, we’re thrilled to welcome Steve Jarvis, the CEO of CredHub. Steve has an impressive background in travel, having worked for Expedia and Alaska Airlines, always being on the cutting edge of technology. His present focus is on CredHub, a company dedicated to reducing rent delinquency and providing substantial value to residents.

Episode Highlights:

  • Patrick and Steve delve into Steve’s experience at Expedia and Alaska Airlines and his leadership role in digital transformations.
  • They discuss the mission and benefits of CredHub and how it’s reshaping the property management sector within the multifamily industry.
  • Patrick and Steve examine the opportunities for the apartment industry to adapt to emerging technologies, referencing Steve’s experiences in large legacy brands.
  • Steve explores the challenges and solutions for catalyzing business innovation within established multifamily companies.
  • The episode includes an in-depth Q&A with Steve, where we explore his journey from Alaska Airlines and Expedia to co-founding CredHub, discuss the challenges he faced while leading digital transformations, talk about his approach at CredHub, and probe his thoughts on how to encourage innovation in the multifamily industry.

Thank you for tuning in to The Multifamily Innovation® Podcast. We look forward to bringing you more insightful conversations and innovative insights in future episodes.

Connect:
Patrick Antrim: https://www.linkedin.com/in/patrickantrim/
Steve Jarvis: https://www.linkedin.com/in/sbenjarvis/
CredHub: https://credhub.com/
Steve’s Email: sjarvis@credhub.com
CredHub Phone: (833) 888 2733

Organic Renewal Strategy for Apartment Leasing

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In today’s episode of the Multifamily Innovation® Podcast, we dive into the value of fitness programs inside your apartment community and how one company is catching momentum from some top brands in Multifamily.

Host, Patrick Antrim, talks with the Founder of Swyft Fitness, Will Gonzalez who is rethinking what is possible for fitness programs at multifamily properties across the nation.

Overview of the episode:

  • Will shares the inspiration behind the company and the gap it fills in the multifamily market.
  • Swyft Fitness is a boutique fitness concept that differs from traditional gym experiences. The emphasis on camaraderie and community is essential and plays a significant role in their fitness experiences.
  • Gonzalez realized that group fitness centered around resident retention and residents being able to meet one another was definitely a new concept.
  • Swyft Fitness collaborates with property managers and developers to integrate fitness programs into apartment communities and employs a strong network of fitness instructors in all of their markets to ensure the best possible experience for apartment residents.
  • Gonzalez personalizes all of the fitness amenities and onsite experiences to accommodate the specific properties’ needs. Whether it’s virtual or onsite, team members are present and will help property managers get the most use out of the apartment community amenities, like the gym, pool, clubhouse, and outdoor areas.
  • A core mission of Swyft Fitness is to educate and encourage property managers and owners to see their entire property, surrounding hiking trails, and even community events that are centered around lifestyle, health, and fitness as resident retention strategies.
  • Swyft is integrated with all the third-party credentialing software companies out there to make a smooth transition and they cover all of the insurance and onboarding credentialing that’s required for almost every property management.
  • Swyft also handles all of the marketing materials and online booking. They do all of the heavy lifting so apartment property managers don’t have to.
  • Gonzalez offers advice to property managers, developers, and corporate HR professionals on the value of multifamily fitness amenities.

Connect:
Will Gonzalez: https://www.linkedin.com/in/will-gonzalez-swyftfitness/
Swyft Fitness: https://app.swyftfitness.com/apartment-fitness-classes
Patrick Antrim: https://www.linkedin.com/in/patrickantrim/

Engage:
Register for the Multifamily Innovation® Summit now: https://multifamilyinnovation.com/
Apply to be a part of the Multifamily Innovation® Advisory Council: https://multifamilyinnovation.com/multifamily-innovation-advisory-council/

Unveiling Trends and Differentiators: A Deep Dive into the Best Places to Work Multifamily®

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In this episode of The Multifamily Innovation® Podcast, host, Patrick Antrim, CEO of Multifamily Leadership, takes a deep dive into the Year-on-Year (YOY) trends among the Best Places to Work Multifamily®, and the key differentiators that set these companies apart.


What you’ll learn in this episode:

  • The increasing emphasis on Inclusion among the Best Places to Work Multifamily®, including a rise in seminars, workshops, and Inclusion Task Forces.
  • The growth in Professional Development opportunities, with more companies reimbursing employees for certifications, business education, workshops, and tuition.
  • The emerging trend of special services or accommodations for military families.
  • The decline in companies providing workplace facilities for exercise and fitness, and the slight drop in remote working among Best Places to Work Multifamily® employees.
  • A marginal dip in employee evaluations of their employers’ performance, with specific concerns around benefits packages, timely communication, and staffing levels.

Key differentiators of the Best Places to Work Multifamily®:

  • Superior benefits programs, including retirement planning, life insurance coverage, disability benefits, and tuition reimbursement.
  • A higher level of trust between employees and leadership, with leaders demonstrating genuine care for their employees’ well-being.
  • A safer environment for employees to express their honest opinions without fear of negative repercussions.
  • Greater likelihood of offering paid time off for community service, reimbursement for certifications, business education, and tuition.

About the Multifamily Innovation® Summit:

Find out more about the Multifamily Innovation® Summit taking place in December, where the winners of the Best Places to Work Multifamily® program will be celebrated.

Visit MultifamilyInnovation.com/awards for more details on the Best Places to Work Multifamily® Program.

Visit MultifamilyLeadership.com to see all events, news, and insights in multifamily.

Enjoy the show, and don’t forget to subscribe to stay updated on the latest trends and insights in the multifamily apartment industry.

Taking Action Outside Your Comfort Zone in Multifamily

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In this episode of the Multifamily Innovation® Podcast, host Patrick Antrim delves into the power of stepping outside our comfort zones in order to spark innovation and success within the multifamily industry.


Show Notes:

Introduction: Patrick emphasizes the importance of taking action outside our comfort zones in order to foster innovation within multifamily organizations.

Challenges: Often, individuals may feel reluctant to take risks and try new things within their organizations, especially when their past experiences resulted in failure.

Multifamily Innovation® Summit: Patrick highlights the annual event, which brings together individuals making rent more valuable for customers, and showcases the Multifamily Innovation® Awards, including categories such as Best Places to Work and Bootstrapper Award.

Multifamily Innovation® Council: A platform for high-level networking among multifamily operators with 1500 or more units, providing a feedback loop and shaping the priorities and interests within the industry.

Importance of innovation: Patrick shares a personal story of investing in media and video equipment before the COVID-19 pandemic, which helped his business pivot and stay ahead of the curve during difficult times.

Learning from past decisions: Reflecting on decisions that were made by stepping outside comfort zones and recognizing that these actions have the potential to lead to significant growth.

Taking action: Encouragement to consider decisions that have been put off due to discomfort, and managing potential worst-case scenarios in order to grow in personal and professional lives.

Getting involved: Listeners are encouraged to follow the Multifamily Leadership brand, attend events, and get involved in industry discussions.

Closing: Share the episode with friends, subscribe, rate, and review the podcast to help increase its visibility and promote valuable content to other multifamily professionals.

Don’t miss the next episode of the Multifamily Innovation® Podcast, where Patrick continues to explore innovation and growth in the multifamily industry. Subscribe and follow at multifamilyinnovation.com.

Digital Rent Collection: Strategies and Insights for Apartment Owners

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In this episode of the Multifamily Innovation® Show, Patrick Antrim talks with Mark Peters, the President of Zego.

Mark previously was the head of finance, payment operations, and business systems departments and has over 10 years of finance experience in the high-tech and payments space, resulting in an IPO and multiple positive exits.

Patrick and Mark discuss their thoughts on macro and micro economic factors that multifamily owners, operators, and investors are having to deal with today.

Topics covered:
  • Trends in rent collections and various payment types at multifamily properties.
  • Digital adoption in the multifamily industry, especially with regard to payment operations and business systems.
  • Legal and economic challenges with multifamily rent payments.
  • What you might not know about the most costly payment option and the risks associated with it.
  • Digital-first experiences and paperless offices.
  • Questions multifamily owners and operators should be asking partners like Zego.
  • Much more!
Connect:
Mark Peters: https://www.linkedin.com/in/markdavidpeters/
Zego: https://www.gozego.com/
Patrick Antrim: https://www.linkedin.com/in/patrickantrim/Get Involved:
Attend/Sponsor the Multifamily Innovation® Summit: https://multifamilyinnovation.com/
Join the Multifamily Innovation® Council: https://multifamilyinnovation.com/multifamily-innovation-advisory-council/
Submit for a Multifamily Innovation® Award: https://multifamilyinnovation.com/awards/
Attend/Sponsor the Multifamily Women® Summit: https://multifamilywomen.com/

Beyond Excel: Unlocking the Power of Decision Intelligence in Multifamily Property Management

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The Multifamily Innovation® Show brings you the latest insights and strategies to help you succeed in the multifamily real estate industry.

Our guest for this episode is Briant Carcamo. He’s the Co-CEO of Vizibly and a seasoned real estate professional with an impressive track record in revenue management, budgeting, and business intelligence at some of the largest multifamily property management firms, including Steadfast and Greystar.

 

In this episode, Patrick and Briant discuss:

  • How the collision Briant brings with Silicon Valley and an inside knowledge of the realities of putting deals together has helped him build Vizibly.
  • What inspired Briant to  create a decision intelligence platform for multifamily property owners.
  • Who this product is for and how it impacts multifamily productivity and efficiency.
  • How Vizibly helps property owners manage their investments.
  • The features, benefits, and unique attributes of Vizibly.
  • What multifamily property owners are saying about Vizibly, how they're benefitting from the technology, and how they've been successful with implementation.
  • What's in store for Vizibly in the future, challenges faced while developing the software, and Briant's advice for property owners looking for multifamily financial budgeting tools.

Connect:

Website: https://www.vizibly.io/
Email: briant@vizibly.io
Briant on LinkedIn: https://www.linkedin.com/in/briantcarcamo/
Patrick on LinkedIn: https://www.linkedin.com/in/patrickantrim/

Register:

For the Multifamily Innovation Summit: https://multifamilyinnovation.com/tickets

Proptech: The Multifamily Industry’s Secret Weapon to Economic Resiliency

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In this episode of the Multifamily Innovation® Show, Patrick Antrim talks with Kyle Finney, Business Development Manager of Arize, to illustrate how smart tech can be leveraged affordably. And how, even in tight cost-cutting times, owners can fortify their portfolio by optimizing their operational efficiencies, maintaining strong retention and occupancy rates, and building more resilience into their assets. At the end of the day, Owners need to justify the expense and see the short-term and long-term value when cost-cutting.

Patrick and Kyle covered the following topics:

  • The current climate in the multifamily industry.
  • How and why proptech is the secret weapon to multifamily’s
    economic resiliency.
  • How proptech addresses operational efficiencies in multifamily.
  • What is centralized leasing and how it benefits owners and operators of multifamily assets.
  • How to implement these solutions while staying within budget.
  • Integrations and installations within existing multifamily properties.

Connect:
Kyle Finney – https://www.linkedin.com/in/kyle-finney/
Patrick Antrim – https://www.linkedin.com/in/patrickantrim/
Multifamily Innovation® – https://www.linkedin.com/company/multifamilyleadership/

Websites:
https://www.arizehub.com/
https://multifamilyinnovation.com/

The Multifamily Investment Secret They Don’t Want You to Know: The Hidden Storm Damage Threat

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Do you know the biggest threat to your multifamily investments? It’s not a market crash or a natural disaster, it’s something much closer to home.

In this episode, Patrick is joined by Marc Ness, Founder of WeatherShield. Marc is a construction expert with 20 years of experience in the insurance industry, who will reveal the hidden storm damage threat that could cost you your investments and the secret to protecting them.

Marc is a seasoned expert in the property insurance claims and construction industry, with a background that spans over two decades. He grew up in central Iowa where he developed a love for construction and worked in lumber yards and construction companies before starting his own construction company while in college.

After working for one of the top 5 insurance carriers for almost 20 years, Marc went on to oversee operations for a commercial roofing company, where he saw first-hand the challenges that multifamily and commercial real estate investors face in their investment and asset management strategies. Marc recognized a gap and created WeatherShield, a company that helps investors and property managers avoid making costly mistakes related to storm damage.

Here are some of the topics covered in this episode:

  • Why multifamily investors and property managers seem lack awareness the resulting effects of storm damage.
  • What things need to be considered if someone thinks they have storm damage and are considering filing a claim.
  • The biggest opportunities being missed by multifamily investors.
  • Common mistakes real estate investors and property managers make when it comes to managing storm damage risk.
  • The importance for investors to have a thorough evaluation of their properties by someone trained in storm damage evaluations.
  • Overview of WeatherShield and it’s helping the industry, how to learn more and how to get in touch with Marc.

Make a Connection:
Marc Ness: https://www.linkedin.com/in/marc-ness-101bbb7a/
Patrick Antrim: https://www.linkedin.com/in/patrickantrim/
Multifamily® Innovation: https://www.linkedin.com/company/multifamilyleadership/

Websites:
https://weathershieldpro.com/
https://multifamilyinnovation.com/

Meet the Sponsors Series – RealPage Smart Building

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Multifamily Leadership, is an events, news, and media platform. It’s where Multifamily Innovation, technology, Investments, and Leaders converge. As part of our Multifamily Innovation® Summit, we share time with innovative brands as part of our “Meet the Sponsors” series that showcases those brands that are supporting the platform to advance technology, innovation, leadership, and investments.

Be sure to register for the Multifamily Innovation® Summit at multifamilyinnovation.com

Today Patrick shares time with Mark Schmulen who is now the General Manager at RealPage SmartBuilding, but was the Co-Founder and CEO of Chirp Systems, a company acquired by RealPage.

In this episode, Patrick and Mark discuss:

  • What is RealPage Smart Building and how is it making life better for apartment owners and operators?
  • Mark shares how brands like Stratis, Chirp Systems, and RealPage come together while remaining focused on delivering great value to apartment property staff and management in a seamless manner.
  • Mark discusses how he Co-Founded Chirp Systems and what the process was like for them as they worked closely with Camden Property Trust to develop the product, which ultimately led to the acquisition by RealPage.
  • Patrick and Mark talk about how smart apartment homes and smart multifamily buildings are becoming less of an amenity and more of a necessity, and what RealPage Smart Building is doing to centralize building management and automation.
  • Mark is excited about their apartment retrofit solutions and talks about the new innovations that are allowing operators to get more creative and find ways to realize cost savings, staff productivity, and operational efficiencies.

Connect with Mark on LinkedIn at: https://www.linkedin.com/in/markschmulen/
Connect with Patrick on LinkedIn at: https://www.linkedin.com/in/patrickantrim/
Register for the Multifamily Innovation® Summit: https://multifamilyinnovation.com/